Shipping policy

Order Processing

All orders are processed within 1–2 business days of receipt (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will be processed the next business day.

During peak periods (holidays, sales events, new launches), processing may take up to 3 business days. We will notify you by email if there is a significant delay.

You will receive an order confirmation email immediately after placing your order, and a second email with tracking information once your order ships.

 

---

 

Domestic Shipping (United States)

Free shipping is automatically applied at checkout when your order subtotal (before taxes and fees) meets or exceeds $180 USD. Free shipping applies to standard delivery within the contiguous United States only (excludes Alaska, Hawaii, Puerto Rico, and US territories unless otherwise noted at checkout).

 

---

 

International Shipping

We ship to select international destinations. International shipping rates and availability are displayed at checkout.

Important — International Customers:

• Delivery times are estimates and may be affected by customs processing in your country

• You are responsible for all customs duties, taxes, and import fees imposed by your country. These are not included in the purchase price or shipping fee and will be collected by the carrier or customs authority upon delivery

• We are not responsible for delays caused by customs clearance

• If a package is refused or undeliverable due to unpaid duties, it may be returned to us. In this case, we will deduct the original shipping cost and any return fees from your refund

 

---

 

Shipping Carriers

We ship via USPS, UPS, FedEx, and DHL depending on destination and selected shipping method. Carrier selection is at our discretion.

 

---

 

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package on the carrier's website or directly at kamyslingerie.com by logging into your account.

 

---

 

Address Accuracy

Please ensure your shipping address is accurate and complete before submitting your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us at info@kamyslingerie.com immediately — we can only make address corrections before the order ships.

If a package is returned to us due to an incorrect or incomplete address provided by the customer:

• We will contact you to arrange reshipment

• Additional shipping charges will apply for reshipment

• If you choose not to have the order reshipped, we will refund the order total minus the original shipping cost

 

---

 

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after confirmed delivery by the carrier. If your tracking shows "delivered" but you have not received your package:

1. Check with neighbors or building management

2. Wait 24–48 hours — packages are sometimes marked delivered early

3. Contact the carrier directly to file a claim

4. Contact us at info@kamyslingerie.com and we will do our best to assist

If the carrier confirms a package was lost in transit (never delivered), we will file a claim on your behalf and either reship the order or issue a full refund once the claim is resolved.

 

---

 

Damaged Packages

If your package arrives visibly damaged, please:

1. Take photos of the outer packaging and the damaged item before opening fully

2. Contact us at info@kamyslingerie.com within 48 hours of delivery with your order number and photos

3. Do not discard the packaging — it may be required for a carrier claim

 

---

 

P.O. Boxes and APO/FPO Addresses

We ship to P.O. Boxes via USPS. We ship to APO/FPO addresses for US military personnel — please allow additional delivery time.

 

---

 

Contact

Shipping questions? Email: info@kamyslingerie.com Phone: (213) 748-8779 Hours: Monday–Friday, 9AM–5PM PST