Refund & Return Policy

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Effective Date: July 15, 2026 Last Updated: July 15, 2026


We want you to love your Kamy's purchase. If something isn't right, we're here to help. Please read this policy carefully before making a return or exchange request.


 

 

Overview

Return window

30 days from delivery date

Exchange window

30 days from delivery date

Condition required

Unworn, unwashed, unaltered, with all original tags attached

Refund method

Original payment method or store credit

Who pays return shipping?

Customer (unless item is defective or we made an error)

Non-returnable items

See list below


 

 

Eligible Items

To be eligible for a return or exchange, items must:


  1. Be returned within 30 days of the delivery date confirmed by the carrier

  2. Be unworn, unwashed, and unaltered

  3. Have all original tags and hygiene liners (if applicable) still attached and intact

  4. Be in original packaging or equivalent protective packaging

  5. Be accompanied by proof of purchase (order number or receipt)


 

 

Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances due to hygiene and safety reasons:


  • Nipple covers (silicone, fabric, adhesive, or any style) — all sales final

  • Bra inserts and push-up pillows

  • Adhesive lift tape / boob tape

  • Thongs and G-strings — if hygiene liner has been removed or if tried on without underwear

  • Bodysuits and one-piece shapers — if the hygiene liner has been removed

  • Items marked "Final Sale" at the time of purchase

  • Items returned without tags or with signs of wear, washing, or alteration

  • Gift cards

  • Downloadable or digital products


If a non-returnable item is returned to us, it will not be processed and will be returned to the sender at the sender's expense.


 

 

How to Start a Return or Exchange

  1. Contact us at info@kamyslingerie.com or through our Contact page within 30 days of delivery

  2. Include your order number, the item(s) you wish to return, and the reason for return

  3. Wait for authorization — we will respond within 2–3 business days with a Return Merchandise Authorization (RMA) number and instructions

  4. Pack your item securely — we recommend using the original packaging

  5. Ship the item to the address provided in your RMA instructions, including your RMA number on the outside of the package


Returns sent without an RMA number will not be accepted and will be returned to sender.


 

 

Refunds

Once your return is received and inspected:


  • We will notify you by email of the approval or rejection of your return

  • If approved, your refund will be processed within 5–7 business days

  • Refunds are issued to the original payment method (credit/debit card, PayPal, etc.)

  • Please allow an additional 3–10 business days for your bank or card issuer to process and post the refund

  • Original shipping charges are non-refundable unless the return is due to our error or a defective item

  • If you received free shipping on your order and your return brings your order total below the free shipping threshold, the standard shipping cost may be deducted from your refund


Store Credit Option: You may choose to receive store credit instead of a refund. Store credit is issued immediately upon approval, does not expire, and can be applied to any future order.


 

 

Exchanges

We offer size and color exchanges on eligible items within 30 days of delivery, subject to availability.


  • Contact us at info@kamyslingerie.com with your order number and the item and size/color you'd like instead

  • Exchanges are processed once the original item is received and inspected

  • If the exchanged item is a different price, you will be charged or refunded the difference

  • Customers are responsible for return shipping on exchanges unless the exchange is due to our error


 

 

Defective, Damaged, or Incorrect Items

If you received an item that is:


  • Defective or damaged upon arrival

  • The wrong item or wrong size/color due to our fulfillment error


Please contact us at info@kamyslingerie.com within 7 days of delivery with your order number and clear photos of the item and its defect or damage. We will cover return shipping and send a replacement or issue a full refund at no charge to you.


Damage caused by misuse, improper washing, or normal wear and tear is not covered.


 

 

Late Returns

Returns received after the 30-day window will not be accepted and will be returned to sender. We are unable to make exceptions to this policy.


 

 

Wholesale Orders

Wholesale and bulk orders are subject to separate return terms outlined in our Wholesale Terms. Contact your wholesale account representative for details.


 

 

Contact

Questions about your return? Email: info@kamyslingerie.com Phone: (213) 748-8779 Hours: Monday–Friday, 9AM–5PM PST